Rapid7 Insight Platform Documentation

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Platform Settings

Only Platform Admins can access and change these settings.

From the settings page, you can configure multiple types of global settings for your company. These settings include:

Company Profile

For your company profile, enter in location and contact information.


You can designate existing users as key contacts in events such as issue escalation or resolution.

To add a user as a key contact:

  1. Log in to the Insight platform.
  2. Select Settings from the left menu.
  3. Select the Contacts tab.
  4. In the “Key” tab, your Platform Administrator(s) is the Key Contact by default. Click the All tab to add more key contacts.
  5. Find the person you want to designate as a contact. Click the Star icon to the right of their name.
  6. To remove someone as a key contact from the “Key” tab, click the filled Star next to their name, which sends the contact back to the “All” tab.

New Key Contacts will appear in the “Key” tab. You can add as many key contacts as desired.

Organization Display Names

You can create a nickname for your organization that will show across all of your products and automated email communications.

To manage your display names:

  1. Log in to the Insight platform.
  2. On the left hand menu, select the Settings page.
  3. Under the “Company Settings” page, select the Display Names tab.
  4. Enter your chosen Display Name in the field and click the Save button.
  5. If you want to reset the Display Name across all of your organizations, click the Reset All button.

Your display name will return to its original format.

Change Visual Preference

To change your visual preference:

  1. Log in to your Insight account.
  2. From the top menu bar, click the User Profile menu.
  3. Click Profile Settings.
  4. Change your visual preference as desired.
  5. Save your changes.

Your visual preference will appear across the platform home.

Platform Assistance

As a platform administrator, you can specify a web page or email distribution list that an organization's Insight users can use to get help. For example, if there is a specific email address or internal wiki page that you use for Insight platform inquiries or troubleshooting, you can add it to your company settings.

When a user logs into their Insight account, they will be able to access their platform assistance resource directly from their platform home page.

To set a web page or distribution list as a platform assistance resource:

  1. Log in to your Insight account. You must be an administrator.
  2. From the Products menu, go to My Account.
  3. From the left menu, go to Settings.
  4. Go to the Platform Assistance tab.
  5. In the Link or Distribution List field, enter the web page or email address for your platform assistance resource. If you are entering a URL, please make sure that it is HTTPS.
  1. Save your changes. When your Insight users log in now, they will see the Need Assistance option from their platform home page.

Updated 5 months ago

Platform Settings

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